Shipping policy

Shipping Policy

Last Updated: 01/09/2014

Welcome to The Suzu house. We strive to deliver your orders promptly and efficiently. Please review our shipping policy for detailed information about shipping methods, costs, and timelines.

1. Shipping Rates & Delivery Estimates

  • Domestic Shipping (Within UK):

    • Standard Shipping: [Estimated Delivery Time 2 to 3 days] £4.99
    • Express Shipping: [Estimated Delivery Time] 1 day - £6.99

 

  • International Shipping (Outside UK):

    • Standard International Shipping: 7 to 14 days 
    • Express International Shipping: 4 to 6 days 

Note: Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates begin once the order has been processed and shipped.

2. Processing Time

All orders are processed within 1 business day. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. In such cases, we will notify you via email or phone.

3. Shipping Restrictions

  • We do not ship to P.O. boxes or APO/FPO addresses.
  • Some regions may experience shipping restrictions due to customs regulations or service availability. Please contact our customer service team if you have any concerns about shipping to your location.

4. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. You can track your package through the provided link or directly on our website under the “Track My Order” section.

5. Customs, Duties, and Taxes

The Suzu house is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

6. Damages

The Suzu House is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging materials and damaged goods before filing a claim.

7. Incorrect Shipping Information

If the shipping address provided is incorrect or incomplete, and the package is returned to us, the customer is responsible for the re-shipment costs.

8. Lost or Stolen Packages

The Suzu House is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, we will confirm delivery to the provided address, date of delivery, tracking information, and shipping carrier information for the customer to investigate.

9. Contact Us

If you have any questions or concerns regarding your order or our shipping policy, please contact us at:

  • Email: [Your Email Address]
  • Phone: [Your Phone Number]
  • Address: [Your Business Address]