Contact information

Contact Us

We’re here to help! If you have any questions, or concerns, or need assistance with your order, please reach out to us through any of the following methods:

1. Customer Support Email

For general inquiries, order issues, or support:

  • Email: thesuzuhouse@gmail.com

We strive to respond to all emails within 24-48 hours.

2. Phone Support

Speak directly with our customer service team:

  • Phone: +44 20-8741-1101
  • Hours of Operation:  Monday - Friday, 10 AM - 5 PM (UK time)

3. Live Chat

For immediate assistance, use our live chat feature available on the website. Our live chat is active during the following hours:

  • Live Chat Hours: Monday - Friday, 10AM - 6 PM 

 

4. Mailing Address

For returns, exchanges, or correspondence, please mail us at:

  • Physical address: Suzu Ltd, 170-172 Hammersmith Road, London W6 7JP, United Kingdom